Compensation claim about a delayed, cancelled or overbooked flight

Use this letter to claim compensation from an airline or package seller for a flight delay or cancellation. You can also use it to claim compensation if you were denied boarding for your booked flight (e.g. because it was overbooked).

As well as compensation, you can also use it to claim a refund of certain expenses incurred as a result of the delay - e.g. food, drink, overnight accommodation. You can also request a refund of the ticket price, if you haven't already received it.

If you live in England, Wales or Northern Ireland, you can claim for flights that were disrupted up to 6 years ago. If you live in Scotland, you have 5 years from the date that you became aware of your right to make a claim.

Some airlines and sellers may have a particular claims procedure or form that you must use, but you can still use this letter to support your claim.

The questions will automatically assess what compensation or refunds you're eligible for.

Get started

Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our cookie notice.