Complaint to water company for failure to meet standards

This letter can be used to demand compensation if your water company has interrupted or stopped your water supply and failed to restore it within 48 hours where emergency works to the strategic main supply pipe are required, or within 12 hours if emergency works are required for any other reason; where planned works have not been completed by a notified time; or where there has been flooding from a sewer pipe. The letter allows you to tell the water company if you did not receive notice of the works. Payment must normally be made automatically under the Ofwat Guaranteed Standards Scheme, but if you have not received this you must make a claim for it within 3 months of the incident. This document is suitable for businesses and consumers in England and Wales only.