Initial letter of complaint in relation to the poor service of a solicitor

If you want to make a complaint about a solicitor who has provided you with poor service, you can use this document to send a complaint letter. Poor service includes where the solicitor has not done what you have instructed them to do, caused unreasonable delays, failed to respond to correspondence, failed to keep you informed about case developments or failed to give you pricing guidelines before starting work on your case.

The guidance also contains help about what you need to do next if you need to escalate your complaint. This document is suitable for complaints against solicitors licensed to practice in England & Wales.