Reject a seller's denial of responsibility for faulty goods

Use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. You're entitled to a repair, replacement, or - if you ask for it within 30 days - a refund.

This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund).

Do not use it if you bought the item more than 6 years ago.

Before using this letter, you need to have already complained to the seller.

This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.