Complaint to a removal company for items damaged during removal

Use this letter to demand compensation if you hired a removal company who damaged items of your property during a move.

By law, a business is required to perform a service with reasonable care and skill. The letter will allow you to select whether each damaged item should be repaired or replaced. Damaged property should only be replaced if it is not possible or economical to have it repaired.

This document is suitable for services purchased by a consumer (not a business) in the UK.

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