Complaint to a hotel about an unsatisfactory room

If you've recently stayed in an unsatisfactory hotel room, you can use this letter to complain and seek compensation from the hotel. You can only use this letter if you've already made a complaint about the room at the time of your stay and considered any attempts by the hotel to fix any issues. The contents of the letter follow the court's procedure rules on what information to include before starting a court claim. This document can only be used by a consumer (not a business) in the UK.

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Complaint to a hotel about an unsatisfactory room
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