Frequently Asked Questions
Registration and logins
How do I register?
Go to the registration box and enter your unique Registration code (it should have been supplied to you by your provider). If you do not have a Registration code and believe you should have access to this service then please get in touch with your provider.
Back to topI have forgotten my username. What do I do?
Go to the site's login page. Under the login box you will see a 'Forgotten your username?' link. Click this link and you will be asked for the email address of the registered account. Note: this must be the email address that the account was registered with. If there is an account associated with that address then an email will be sent, and the account registered with that address will have its username shown in the email. Note: If there are multiple accounts associated with that email address multiple usernames will be shown in the email.
Back to topI have forgotten my password. Can you help?
If you cannot remember your password then go to the site's login page where you will see a 'Forgotten your password?' link. Click this link and you will then be asked for the username of the account and registered email address. Enter these details, and if they match a registered account, an email will be sent to the registered email address with details of a new temporary password. You can then go back to the login page and enter your username and the new password provided. You will then be asked to create a new password.
Back to topMy Documents
I have lots of the same type of document, how can I tell which one is which?
If you have more than one of the same type of document saved to your account, it can be difficult to tell at a glance which one is which. To fix this issue, you can 'Rename' your document on the 'My Documents' page, making it much easier to tell which document is the one you need.
Back to topHow do I print my document?
Once you have logged into the website, go to the 'My Documents' section of the website and open the folder containing the document. All the documents contained within the folder you have opened will be shown on the right. Go to the document you want to print and click on 'Download'. This will open the document as a PDF or Word file which you can either save or print.
If you do not have a printer at home, try asking a friend or family member to borrow theirs. Alternatively, you could visit a library or office supply store that offers printing facilities and get it printed there.
Either log into the service at their place and print from there, or you can download (save) the document to a memory stick or your device, take that with you and print from there.
Back to topCan you post me the finished document?
Unfortunately, this is not a service we offer. For more help printing your document please refer to 'How do I print my document?'.
Back to topI have made some changes to my document by mistake, is there any way to get rid of them?
Yes, you can update the answers in your document at any time by editing the document from the 'My Documents' page. From there you can use the progress bar at the top of the screen to move between different groups and change any answers you want.
Back to topGeneral
What does this site do?
This site lets you create a range of legal documents by answering our simple questionnaires. For more information on how we do this, see our 'How it works' page.
Back to topHow can I change my contact details / email?
You can change all of your personal and contact details on the 'My Account' page.
Back to topCan I organise My Documents?
Yes, you can create folders on the 'My Documents' page and drag the documents into them to organise them. You can then access all the documents in the folder by selecting it from the navigation table on the left side.
Note: due to device limitations, you won't be able to drag documents on mobile devices but there will be a 'folders' link that you can use instead.
Back to topAre there document-specific FAQs?
Many of our documents include detailed 'Guidance notes', that answer many questions that are usually asked about the document. You can access these 'Guidance notes' either from the 'Guidance note' tab when you have the document open, or from a link associated with the document in the 'My Documents' page.
Back to topI need more information about an area of law, can you help?
Yes: We provide an in-depth 'Law guide' free of charge on the site that is constantly kept up to date with changes in the law and covers a variety of topics. This should be your first choice when looking for more information on a specific legal topic and can be found either in the main navigation or by running a search on the site. If you want more information about a specific document, the Guidance notes associated with that document should also prove useful.
Please note: our Customer Services cannot advise you on which document to use or any other legal matter.
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