Frequently asked questions

Contents

  1. General information
    1. I’d like to speak to someone about this service before I proceed, is this possible?
    2. How do I create documents?
    3. Which documents are available?
    4. Can I reuse my documents?
    5. How do I contact you?
    6. How do I find a document?
    7. What is your complaints procedure?
  2. Using the service
    1. Which web browser do I need?
    2. Why doesn’t the document open in my browser?
    3. How do I print my document?
    4. What is Rapidocs®?
    5. I don’t understand what a question means or is referring to

General information

I'd like to speak to someone about this service before I proceed, is this possible?

Absolutely, just view our contact us page for details of how to get in touch with us.

Whilst we can discuss aspects of this service we cannot comment on, or advise in relation to, any insurance policy related to the services provided by Epoq. If you have any questions or queries in relation to your Allianz Legal Protection policy, please contact Allianz Insurance plc directly.

How do I create documents?

Our documents ask you a series of simple questions. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.

Each document has a set of guidance notes on things you need to consider, like the jurisdiction of the document and signing or witnessing the document, together with explanations of any terms you may not understand.

All our documents and letters are created by experienced solicitors and barristers. They're constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is legally sound.

Which documents are available?

You can view a list of all the available documents on the All templates page. If you're unable to find the document you're looking for, please contact our customer services team who'll be able to advise you.

Can I reuse my documents?

Yes.

How do I contact you?

Our contact details may be found on the contact us page.

How do I find a document?

There are several ways to search for documents and other services on the website:

  • Select the legal category in which your document might appear
  • Search by entering a related keyword into the search box
  • Within each law guide page there's a list of related documents and services. If you're unable to find the right document, please contact our customer services team.

What is your complaints procedure?

We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please view our complaints procedure.

Using the service

Which web browser do I need?

The website is designed to work in all current versions of Internet Explorer, Microsoft Edge, Mozilla Firefox, Chrome and Safari. If you do experience any technical difficulties, please don't hesitate to contact our customer service team.

Why doesn’t the document open in my browser?

This could be because of a security setting in your web browser. If you still experience difficulty, please contact our customer services team who'll be able to assist you.

How do I print my document?

Once you've logged into the website, visit the 'My documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you've opened. Click on 'Download'. This will open the document as a PDF file which you can either save or print.

What is Rapidocs®?

Rapidocs® is our intelligent document automation technology which works by asking you a series of simple questions. Based on your answers to these questions, your document is tailored to your circumstances.

I don’t understand what a question means or is referring to

Next to each question is a small '?' icon that you can click to view a pop-up window with an explanation of the question and often providing an example. You can hide this explanation by again clicking the icon.

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