Request a refund for goods not delivered on time

Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your contract or where, there is no specific delivery date, not delivering within 30 days. In some circumstances you must give the seller more time to deliver the goods, and you can use this letter to make a final demand for delivery.

Note that this letter is not sutiable if you bought the goods without any face-to-face contact with the seller (e.g. ordering online or from a postal catalogue), or if you have purchased intangible digital content, such as an app.

This document is suitable for goods purchased by a consumer (not a business) in the UK.

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