Complaint to a telephone company about a bill

This letter can be used to reject a landline or mobile phone telephone bill that is incorrect or excessive. You can use this letter when you have been incorrectly charged for calls or texts you did not make or that are duplicated, for services you did not request or receive, or for data you did not use. It can also be used if the bill has been miscalculated, agreed discounts have not been applied, you have been charged a handling fee, or a different tariff has been applied. This document is suitable for use in the United Kingdom.

Get started

Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Performance cookies

We'd like to set cookies to help us to improve our website by collecting and reporting information on how you use it. For more information on these cookies, please see our Cookie notice. The cookies collect information in an anonymous form. Data is only used in aggregate.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our Cookie notice.